What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have never had my hearing checked before. So walking in I was a little scared but Anne was so kind and she explained everything. I would highly recommend Willoughby. Thank you very much.

Deborah Hawkins, on Google

Everyone there is so nice. Ann explained everything in a way that my mom could understand. Mom was able to get new hearing aids at a cost she could afford. It was a very relaxing environment. So glad we decided not to purchase from the other company. mom is happy...

Debbie Trump, on Google

I had seen an advertisement on Facebook for a free hearing screening. I contacted them and they had an opening in a couple days (i was happy they were able to get me in so quickly!). All the staff were exceptionally professional, friendly, helpful and informative without any pressure to...

Wendy Cranmer, on Google

It has been a pleasant experience working with Ann and Heather on my lost and found journey. Ann explains the process, issues with hearing loss and what to expect during the initial adjustment phase. More importantly, Ann wants to make sure the fit works for me. Heather is efficient and...

Chaz Maxwell, on Google

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