What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I enjoyed my time there and they were very efficient.

Diane Gedde, on Google

Anne and Heather are both delightful to work with. My mother has Alzheimer's, and they are so kind and caring in helping with her hearing aids. I couldn't recommend a business more highly.

Nancy D'Inzillo, on Google

Impressive. No shortcuts, the exam and testing preformed thoroughly and professionally, leaving me confident that I had received the best care.

Gordon Joachim, on Google

Pat Ostman, on Google

Charlene Sigler, on Google

Love Willoughby they keep my hearing aids tuned up and have super nice staff!

laural winter, on Google

Friendly and efficient!

steve godfrey, on Google

I like better help aid hearing I like ear loud good my head shock

DeMarcus Jenkins, on Google

Antonio Miranda Soto, on Google

The staff has aways come thru for Dennis, with his hearing aid needs. They are an excellent company and I would highly recommend them for your needs.

Donna Sayler, on Google

John Sayles, on Google

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