Our Staff

Anne Pacheco, BA, BC-HIS

Anne Pacheco, BA, BC-HIS

Board Certified Hearing Instrument Specialist

I have worked for Willoughby Hearing since 2015 and have been a licensed hearing aid specialist for over seven years. I earned a bachelor’s degree from Texas State University. My passion for better hearing stems from my parents’ hearing impairments, so I understand how hearing loss affects families. I have successfully fit hundreds of hearing aids, and I am willing to go the extra mile to make sure my patients receive the best possible results with their hearing instruments.

Heather Ruggles

Heather Ruggles

Patient Services Coordinator

Having been born and raised in the East County/Gresham Area, I am proud to say I love this great community. After attending Reynolds High School and Mt. Hood Community College, I received my Bachelor of Science degree from Eastern Oregon University. However, my greatest accomplishment is raising my son.

In 2013, I began looking for a career that would allow me to help people and enhance their everyday lives. Willoughby Hearing allows me to bring smiles to my patients’ faces every day.

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Customer Reviews

It’s always a pleasure to see Anne for my hearing solutions. She is polite, professional and always carries a nice smile.

George Young, on Google

Staff is helpful and friendly. Have great confidence in them.

Don Harmon, on Google

Anne is very professional and friendly. Arrived a few minutes late but no problems. I've been driving across from Vancouver to Gresham for several years because of the great service.

Bob Wilson, on Google

The people at the Willoughby Hearing office are very professional and friendly. They know what they are doing. They are also careful about making sure everything is clean due to Covid-19.

Leianne Duke, on Google

I came in skeptical! I walked away absolutely thrilled. Ann is so thorough. I didn’t know that not hearing contributed to dementia. I didn’t know that not hearing contributed to falling. I didn’t know how irritating others are when I say “huh?”. I didn’t know so much. Today’s hearing aids...

Tenny Garner, on Google

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