Our Staff

Anne Pacheco, BA, BC-HIS

Anne Pacheco, BA, BC-HIS

Board Certified Hearing Instrument Specialist

I have worked for Willoughby Hearing since 2015 and have been a licensed hearing aid specialist for over seven years. I earned a bachelor’s degree from Texas State University. My passion for better hearing stems from my parents’ hearing impairments, so I understand how hearing loss affects families. I have successfully fit hundreds of hearing aids, and I am willing to go the extra mile to make sure my patients receive the best possible results with their hearing instruments.

Heather Ruggles

Heather Ruggles

Patient Services Coordinator

Having been born and raised in the East County/Gresham Area, I am proud to say I love this great community. After attending Reynolds High School and Mt. Hood Community College, I received my Bachelor of Science degree from Eastern Oregon University. However, my greatest accomplishment is raising my son.

In 2013, I began looking for a career that would allow me to help people and enhance their everyday lives. Willoughby Hearing allows me to bring smiles to my patients’ faces every day.

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Customer Reviews

I have never had my hearing checked before. So walking in I was a little scared but Anne was so kind and she explained everything. I would highly recommend Willoughby. Thank you very much.

Deborah Hawkins, on Google

Everyone there is so nice. Ann explained everything in a way that my mom could understand. Mom was able to get new hearing aids at a cost she could afford. It was a very relaxing environment. So glad we decided not to purchase from the other company. mom is happy...

Debbie Trump, on Google

I had seen an advertisement on Facebook for a free hearing screening. I contacted them and they had an opening in a couple days (i was happy they were able to get me in so quickly!). All the staff were exceptionally professional, friendly, helpful and informative without any pressure to...

Wendy Cranmer, on Google

It has been a pleasant experience working with Ann and Heather on my lost and found journey. Ann explains the process, issues with hearing loss and what to expect during the initial adjustment phase. More importantly, Ann wants to make sure the fit works for me. Heather is efficient and...

Chaz Maxwell, on Google

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