Our Staff

Anne Pacheco, BA, BC-HIS

Anne Pacheco, BA, BC-HIS

Board Certified Hearing Instrument Specialist

I have worked for Willoughby Hearing since 2015 and have been a licensed hearing aid specialist for over seven years. I earned a bachelor’s degree from Texas State University. My passion for better hearing stems from my parents’ hearing impairments, so I understand how hearing loss affects families. I have successfully fit hundreds of hearing aids, and I am willing to go the extra mile to make sure my patients receive the best possible results with their hearing instruments.

Heather Ruggles

Heather Ruggles

Patient Services Coordinator

Having been born and raised in the East County/Gresham Area, I am proud to say I love this great community. After attending Reynolds High School and Mt. Hood Community College, I received my Bachelor of Science degree from Eastern Oregon University. However, my greatest accomplishment is raising my son.

In 2013, I began looking for a career that would allow me to help people and enhance their everyday lives. Willoughby Hearing allows me to bring smiles to my patients’ faces every day.

Thomas Tran, HIS Trainee

Thomas Tran, HIS Trainee

Hearing Instrument Specialist Trainee

Bio coming soon.

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Customer Reviews

Staff was very pleasant very informative and I came away actually understanding what I was buying and what my problem was and how to finance it so that I could afford it I’ve been to other hearing aid carriers and one’s unhappy about the service so I’m glad that I...

Barry Walter, on Google

The receptionist was extremely courteous and friendly. The doctor that gave me my hearing test was very professional, courteous and friendly. They both answered all my questions. I am happy that I went to Willoughby Hearing.

Deloris Bennett, on Google

Went into today to see about getting a new set of hearing aids. Staff was super friendly and made m feel comfortable the entire time. Even when getting my hearing tested. It was a good experience

Tyler J blazek, on Google

Very knowledgeable and provided excellent service and education. Highly recommend

Renae LaVon, on Google

I had seen an advertisement on Facebook for a free hearing screening. I contacted them and they had an opening in a couple days (i was happy they were able to get me in so quickly!). All the staff were exceptionally professional, friendly, helpful and informative without any pressure to...

Wendy Cranmer, on Google

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