Our Staff

Anne Pacheco, BA, BC-HIS

Board Certified Hearing Instrument Specialist

I have worked for Willoughby Hearing since 2015 and have been a licensed hearing aid specialist for over seven years. I earned a bachelor’s degree from Texas State University. My passion for better hearing stems from my parents’ hearing impairments, so I understand how hearing loss affects families. I have successfully fit hundreds of hearing aids, and I am willing to go the extra mile to make sure my patients receive the best possible results with their hearing instruments.

Heather Ruggles

Patient Care Coordinator

Having been born and raised in the East County/Gresham Area, I am proud to say I love this great community. After attending Reynolds High School and Mt. Hood Community College, I received my Bachelor of Science degree from Eastern Oregon University. However, my greatest accomplishment is raising my son.

In 2013, I began looking for a career that would allow me to help people and enhance their everyday lives. Willoughby Hearing allows me to bring smiles to my patients’ faces every day.

Experience our unique approach to hearing restoration

Learn about what you should expect when you visit our location.

What to Expect
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Customer Reviews

Knowledgeable, competent, helpful, patient, friendly—as always.

Larry Jorgenson, on Google

The Medicare Hearing office of Terry Walter’s was professional, helpful, and knowledgeable. They clearly explained Medicare coverage and hearing options, making the process easy to understand. The service was efficient and courteous. Overall, a positive experience and helpful resources. I would recommend the Medicare Hearing office to anyone needing guidance...

Floria, on Google
Carolyn Olson, on Google

I've had great service with the crew there

Dean Buss, on Google
Lisa, on Google

Very nice experience 😉

Lisa Blankenship, on Google

I had my hearing tested and the various levels/costs & “bells & whistles” of various hearing aids explained. I have never had a hearing aid before so I was a bit skeptical of any of them! But…after Anne carefully explained the options, I chose one & was pleasantly surprised at...

Ann Anderson, on Google
lin dod, on Google
Rod Spring, on Google
Ronald Farris, on Google

Great service as always

Gloria Furtado, on Google

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