Our Staff

Anne Pacheco, BA, BC-HIS

Anne Pacheco, BA, BC-HIS

Board Certified Hearing Instrument Specialist

I have worked for Willoughby Hearing since 2015 and have been a licensed hearing aid specialist for over seven years. I earned a bachelor’s degree from Texas State University. My passion for better hearing stems from my parents’ hearing impairments, so I understand how hearing loss affects families. I have successfully fit hundreds of hearing aids, and I am willing to go the extra mile to make sure my patients receive the best possible results with their hearing instruments.

Heather Ruggles

Heather Ruggles

Patient Services Coordinator

Having been born and raised in the East County/Gresham Area, I am proud to say I love this great community. After attending Reynolds High School and Mt. Hood Community College, I received my Bachelor of Science degree from Eastern Oregon University. However, my greatest accomplishment is raising my son.

In 2013, I began looking for a career that would allow me to help people and enhance their everyday lives. Willoughby Hearing allows me to bring smiles to my patients’ faces every day.

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Customer Reviews

Friendly staff with prompt service. If their products are as good as the employees and service, I will have no problem referring others to Willoughby Hearing.

Mike S, on Google
Ken Crouch, on Google
Laura Truitt, on Google

Always there for me even when I don’t have an appointment. Today I stopped in with a question and Heather took time to explain the answer. Staff is always courteous and helpful.

Barbara Ryan, on Google

The service in this store are AWESOME

Barbara Bechtold, on Google

It was an enjoyable visit and the ladies were very pleasant and professional. I am happy with my new hearing aid.

Gary Render, on Google

Excellent. Much better than the VA facility

Gary Evans, on Google

Very welcoming and provided a lot of information. Patient, answered all of my questions, and laid out many options for.repair and service.

Kathy Stroh, on Google

Well pleased with the service. They are very helpful in suggesting how to help me.

Betty Holcomb, on Google
Russell Stockfleth, on Google

Excellent customer service. Great communication and good attitude I'm glad I found this place.

Maria Torres, on Google

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