Our Staff

Anne Pacheco, BA, BC-HIS

Board Certified Hearing Instrument Specialist

I have worked for Willoughby Hearing since 2015 and have been a licensed hearing aid specialist for over seven years. I earned a bachelor’s degree from Texas State University. My passion for better hearing stems from my parents’ hearing impairments, so I understand how hearing loss affects families. I have successfully fit hundreds of hearing aids, and I am willing to go the extra mile to make sure my patients receive the best possible results with their hearing instruments.

Heather Ruggles

Patient Services Coordinator

Having been born and raised in the East County/Gresham Area, I am proud to say I love this great community. After attending Reynolds High School and Mt. Hood Community College, I received my Bachelor of Science degree from Eastern Oregon University. However, my greatest accomplishment is raising my son.

In 2013, I began looking for a career that would allow me to help people and enhance their everyday lives. Willoughby Hearing allows me to bring smiles to my patients’ faces every day.

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Customer Reviews

Dan Sherwood, on Google

Ann and Heather were kind and informative during our appointment. Thank you!

Ronda Niiyama, on Google

I was in dire need of someone to have a new ear mold made for my hearing aid and have the tubing changed. The big box hearing aid shops just wanted to sell me a new hearing aid. I have always felt more comfortable dealing with a smaller local business....

Anne Ponko, on Google

After being disrespected at a competitors business, I came to Willoughby seeking to establish a long term relationship with the staff . Both staff members were polite, helpful and informative.

Sandra Fletcher, on Google
Thomas Maxwold, on Google

Very professional and easy.

Jim Parker, on Google

Very professional and kind people

Lonny Brown, on Google

My hearing test is better than my previous hearing exam. She’s very nice and well experienced in handling my hearing issues

Clem Gutierrez, on Google

Friendly staff with prompt service. If their products are as good as the employees and service, I will have no problem referring others to Willoughby Hearing.

Mike S, on Google
Ken Crouch, on Google
Laura Truitt, on Google

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